This page sets out the legal framework that governs your use of sontogel. Our services are available only where local law permits. We ask you to read these terms carefully so you understand your rights and our responsibilities when you access, use or close your sontogel account.
We take our obligations to users seriously. Below are the core pillars of how sontogel approaches privacy, data and account integrity.
We collect only the information needed to operate your account and improve our services. Your personal data is processed in accordance with applicable law and is never sold to third-party advertisers.
We use cookies to keep sessions active and measure how our pages perform. You may adjust cookie preferences in your browser settings at any time, though some features may not function without them.
We apply access controls to protect your account. Keep your password private and contact us immediately if you suspect unauthorised access. We will never ask for your password by email or chat.
We retain account data for as long as your account is active or as required by applicable regulation. You may request deletion of your data by contacting our support team, subject to any legal hold obligations.
sontogel operates under the legal framework of the jurisdiction in which it is registered. Users in Indonesia access our platform subject to their local laws and regulations. This policy does not override any mandatory consumer protections that apply to you by law. We reserve the right to update these terms periodically; continued use of the platform following a published change constitutes acceptance of the revised terms. We process personal data for purposes including account management, fraud prevention, customer support and service improvement. Data may be shared with trusted service providers who assist us in operating the platform, subject to confidentiality agreements. We do not knowingly collect data from individuals under the minimum legal age. Our platform integrates with locally familiar payment methods including DANA, OVO and GoPay to facilitate deposits and withdrawals; transaction records associated with these methods are retained as required by applicable financial regulations. Jurisdiction-specific restrictions may apply to certain features or account types. If a provision of this policy is found to be unenforceable under applicable law, the remaining provisions continue in full force. For questions about how this policy applies in your specific circumstances, please contact our support team using the details provided in the section below.
Transactions processed via DANA are subject to DANA's own terms of service in addition to this policy.
OVO payment records are retained in line with applicable financial regulations and our internal data retention schedule.
GoPay transactions are processed through Gojek's platform; relevant data handling obligations apply on both sides.
If you have questions about this policy, want to exercise your data rights, or need to report a concern, our support team is available through the channels below.
Reach our support team directly from any page via the live chat widget for the fastest response to policy or account queries.
Send detailed enquiries or formal data requests to our support email address. We aim to respond to all written requests within a reasonable timeframe.
Browse our Help Centre for answers to common policy questions, step-by-step account guides and instructions for submitting a data deletion request.
We collect data you provide when registering, such as your name, contact details and payment information, as well as usage data generated when you interact with the platform. We collect only what is necessary to operate and improve our service.
Yes. You may request a copy of the personal data we hold about you by contacting our support team. We will respond in accordance with applicable data protection law.
You may submit a deletion request through our support channels. We will action your request where legally permitted. Some data may be retained if required by financial or regulatory obligations.
We use cookies to maintain your session, remember preferences and measure site performance. You can manage cookie settings in your browser; disabling certain cookies may affect how parts of the site function.
Please contact our support team immediately via live chat or email. We take all data concerns seriously and will investigate promptly. You also have the right to raise a complaint with the relevant supervisory authority in your jurisdiction.
sontogel is available only where local law permits. It is your responsibility to ensure that accessing and using the platform complies with the laws applicable to you in your location.