These Terms & Conditions govern your use of sontogel and form a binding agreement between you and us. By accessing or using our platform, you confirm that you have read, understood, and agreed to everything set out here. Our services are available only where local law permits.
We take our obligations under these Terms & Conditions seriously. The following principles guide how we manage your account, your data, and your rights on sontogel.
We collect only the information necessary to operate your account and process transactions. Your personal data is used strictly for the purposes described in these Terms and is not sold to third parties.
We use cookies to keep your session secure, remember your preferences, and understand how our platform is used. You may adjust cookie settings in your browser at any time, though some features may be affected.
We implement technical measures to protect your account. Keep your password private and do not share your login credentials with anyone. You are responsible for activity carried out under your account.
If you wish to access, correct, or raise a concern about your data or account terms, contact our support team through the channels listed on this page. We will respond within a reasonable time frame.
These Terms & Conditions constitute the entire agreement between you and sontogel regarding your use of our platform. We reserve the right to update these Terms at any time. Continued use of sontogel after changes are published constitutes your acceptance of the revised Terms. Where a provision is found unenforceable under applicable law, the remaining provisions continue in full force. All account activity, including deposits and withdrawals processed via DANA, OVO, or GoPay, is subject to these Terms. You must ensure that any payment method you use is registered in your own name and that you are legally permitted to use it in your jurisdiction. Transactions that cannot be verified may be suspended pending review. We do not accept registrations from individuals who are underage under the laws of their jurisdiction, or from territories where our services are not legally permitted. It is your responsibility to confirm that your use of sontogel complies with the laws applicable to you in Indonesia or wherever you are located. We may suspend or terminate accounts that breach these Terms, including accounts involved in fraudulent activity, abuse of platform features, or misuse of payment channels. Termination does not waive any rights or obligations that arose prior to closure. These Terms are governed by applicable jurisdiction-dependent law, and any disputes will be addressed through the process outlined in our support channels.
Deposits and withdrawals via DANA are subject to standard verification. Ensure your DANA account is linked to your registered identity.
OVO transactions are processed according to these Terms. Any discrepancy in OVO account ownership may result in a temporary hold.
GoPay payments must originate from an account registered in your name. Mismatched details may trigger a compliance review under these Terms.
If you have questions about these Terms, need to exercise a right under our policy, or want to report a concern, our support team is ready to help through the following channels.
Start a live chat session directly on the sontogel platform for the fastest response to policy questions or account concerns.
Send a detailed written inquiry to our support email for matters requiring documentation or a formal response regarding these Terms.
Browse our Help Centre for quick answers to common questions about account rules, payment procedures, and policy updates.
These Terms cover everything related to your use of sontogel, including account registration, payments via DANA, OVO and GoPay, acceptable use, data handling, and the rights and obligations of both you and us.
Yes. We may update these Terms at any time. We will make the updated version available on this page. Continuing to use sontogel after an update is published means you accept the revised Terms.
You have the right to request access to the personal data we hold about you, to ask us to correct inaccurate information, and to raise concerns about how your data is used. Contact our support team to submit a request.
You are responsible for keeping your login credentials secure. Keep your password private and never share it. If you suspect unauthorised access, contact us immediately so we can take protective action on your account.
These Terms apply to all sontogel users. Our services are available only where local law permits. It is your responsibility to ensure your use of sontogel complies with the laws that apply to you in Indonesia or your location.
You can reach us via live chat on the platform, by email, or through our Help Centre. We aim to respond to all policy-related queries within a reasonable time frame and will keep you informed throughout the process.