At sontogel, we take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. Our services are available only where local law permits, and we are committed to handling your information responsibly and transparently.
We apply consistent data practices across every part of sontogel to keep your information safe and your choices respected.
We collect only the information needed to operate your account, process transactions, and improve your experience. We do not sell your personal data to third parties, though we may share it with service partners as described in this policy.
We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how our site is used. You can manage cookie preferences through your browser settings, though some features may not work without them.
We store passwords in hashed form and apply access controls to limit who can view account data internally. Keep your password private and do not share it with anyone, including sontogel staff.
We retain your personal data for as long as your account is active or as required by applicable law. You may request deletion of your account data by contacting our support team, subject to any legal retention obligations.
This Privacy Policy applies to all users of sontogel services, regardless of how you access them. By using our platform, you acknowledge that your data will be processed in accordance with this policy. Data processing practices may vary depending on the jurisdiction in which you are located, and we apply applicable local legal standards where required. Users in Indonesia should be aware that data handling is conducted in line with applicable Indonesian data protection regulations. We process personal data including your name, contact details, device information, and transaction history. Transaction data may reference payment methods you have connected to your account, such as DANA, OVO, or GoPay, and is retained to support account integrity and dispute resolution. We do not use payment credentials for any purpose beyond facilitating your requested transactions. Third-party service providers who assist in delivering our platform are bound by data processing agreements and may not use your data for their own purposes. We reserve the right to update this policy to reflect changes in our practices or applicable law. When material changes are made, we will notify you through your registered contact details or via an in-platform notice. Continued use of sontogel following such notice constitutes acceptance of the revised policy. If you have questions about how jurisdiction-specific rules apply to your data, contact us using the details in the Support section below.
Transaction records linked to DANA payments are processed solely to complete and verify your requested activity.
OVO payment data is handled under the same data minimisation principles as all other payment methods on sontogel.
GoPay transaction information is retained only for the period necessary for reconciliation and legal compliance.
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, reach out through any of the channels below.
Send your privacy request or question to our support team by email. Include your registered account details so we can verify your identity and respond accurately.
Use the live chat feature on the sontogel site to speak with a support representative about your privacy preferences or data requests during available hours.
Visit the sontogel Help Center for written guidance on submitting data access requests, updating your communication preferences, and understanding your rights.
We collect information you provide when registering or using our services, including your name, email address, contact details, and payment method identifiers. We also collect device and usage data automatically when you access the platform.
You can request a copy of your personal data by contacting our support team via email or live chat. We will verify your identity before responding and aim to fulfill requests within a reasonable timeframe in accordance with applicable law.
Yes. You may request deletion of your account and associated personal data by contacting support. Some data may be retained where we are legally required to do so, such as transaction records subject to financial regulations.
We share data with service providers who help us operate the platform, such as payment processors and analytics partners. These parties are bound by agreements that restrict how they may use your data. We do not sell your personal information.
We use cookies to maintain your session, remember your preferences, and analyze site performance. You can adjust cookie settings in your browser, but disabling certain cookies may affect how the site functions for you.
If you believe your privacy rights have been affected, contact our support team directly. We will investigate and respond to your concern. You may also have the right to escalate complaints to a relevant data protection authority under local law.